frequently asked questionsa note about email
profile email address
We ask for an email address when you create your profile. You are able to update your profile email address at any time, but the change will not ripple to your existing applications. If you do not provide a valid profile email address, you will not receive any profile-related emails from ApplyTexas. This means you will not be able to request a password reset link online if you forget your password.
You should receive emails from ApplyTexas when you create your profile, change your profile password and look up either your myApplyTexas username or password. Please allow at least a couple of hours to receive the email after you have taken any of the profile actions mentioned above.
application email address
We ask for an email address on each application. This address defaults to your profile email address when creating a new application, and to your submitted application's email address when copying a submitted application to send to another university. You are able to change this field up until you submit your application. If you do not provide a valid email address, you will not receive any application-related emails from ApplyTexas. This means you will not receive an email acknowledgment after you submit an application or essay.
You should receive emails from ApplyTexas each time you submit an application or admissions essay. Please allow at least a couple of hours to receive the email after you have submitted the item mentioned above.
if you expected an email from us but didn't receive one
If you are certain you provided us with a valid email address, but did not receive an email from ApplyTexas, here are some possibilities to explore:
- You have not waited long enough for our system to send your email. While the system is usually faster, please allow at least two hours to receive the email you requested. During peak application times in particular, email service slows.
- In some cases, we use a Microsoft Exchange Server to send out email. Some internet/email providers have put a block on any emails coming from MS Exchange servers to help prevent certain viruses from spreading. Please check with your provider to determine if this is the case.
- Your provider blocked our email because of high activity or other precautionary filters they have set.
- You have a spam filter turned on that blocked our email.
- Your mailbox is full and you are not able able to receive any messages.